Shipping & Returns
Carl JHones offers FREE next day shipping on all U.S. orders. To ensure the secure delivery of your order, all products are shipped via Federal Express or UPS. We are therefore unable to ship to P.O. Boxes, AFB or any other addresses not covered by Federal Express or UPS delivery.
To further safeguard your purchase, an adult over the age of 21 must sign for the shipment package at time of delivery.
Orders received prior to the Carrier cut-off time of 1pm EST will be processed and shipped on the same-day. All orders received after the Carrier cut-off time will be shipped on the following business day.
Carl JHones cannot be responsible for unanticipated delays.
As soon as your purchase ships, we will email you a shipping confirmation, which will allow you to track the status of your shipment online.
If you are not completely satisfied with your purchase when it arrives, please retain all documentation and packaging and contact us immediately by sending an email to SERVICE@CARLJHONES.COM or calling Customer Service at 1-888-644-2690.
Online purchases will be accepted for a full refund/exchange when returned in their original unused condition within 101 days of delivery, and accompanied by the original sales invoice.
A Return Authorization Number (RAN), which may be obtained by calling Customer Service at 1-888-644-2690, is required for all returns/exchanges. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.
Gift recipients must contact Customer Service at 1-888-644-2690 to arrange an exchange; refunds will not be issued for watches received as gifts, and exchanges must be of equal or higher value. Credits cannot be issued until merchandise being returned or exchanged is received.
Upon receipt of your Return Authorization Number, simply use the free shipping return label enclosed in the RAN email and send to our Customer Service Center at:
CJWLLC 1825 Ponce de Leon Blvd, #51 Coral Gables, FL 33134
Please note that Carl JHones Watch Company does not assume any responsibility for return packages that are lost, stolen, or mishandled. It is highly recommended that you ensure the watch for its full replacement value.