Frequently asked Questions
Orders, Shipping&Returns, Warranty
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Carl JHones offers FREE next day shipping on all U.S. orders. To ensure the secure delivery of your order, all products are shipped via Federal Express or UPS. We are therefore unable to ship to P.O. Boxes, AFB or any other addresses not covered by Federal Express or UPS delivery.
To further safeguard your purchase, an adult over the age of 21 must sign for the shipment package at time of delivery.
Orders received prior to the Carrier cut-off time of 1 p.m. will be processed and shipped on the same-day. All orders received after the Carrier cut-off time will be shipped on the following business day. Carl JHones cannot be responsible for unanticipated delays.
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As soon as your purchase ships, we will email you a shipping confirmation, which will allow you to track the status of your shipment online
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If you are not completely satisfied with your purchase when it arrives, please retain all documentation and packaging and contact us immediately by sending an email to SERVICE@CARLJHONES.COM or calling Customer Service at 1-786-370-6932
Online purchases will be accepted for a full refund/exchange when returned in their original unused condition within 101 days of delivery, and accompanied by the original sales invoice. A Return Authorization Number (RAN), which may be obtained by calling Customer Service at 1-786-370-6932, is required for all returns/exchanges.
Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Gift recipients must contact Customer Service at 1-786-370-6932 to arrange an exchange; refunds will not be issued for watches received as gifts, and exchanges must be of equal or higher value.
Credits cannot be issued until merchandise being returned or exchanged is received. Upon receipt of your Return Authorization Number, simply use the free shipping return label enclosed in the RAN email and send to our Customer Service Center at:
CJWLLC 1825 Ponce de Leon Blvd, #51 Coral Gables, FL 33134
Please note that Carl JHones Watch Company does not assume any responsibility for return packages that are lost, stolen, or mishandled. It is highly recommended that you ensure the watch for its full replacement value.
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All Carl JHones watches are covered by a 36-month sales warranty from the date of purchase. Warranty details are provided in the Owner’s Manual booklet located in the Customer Service section of our website.
Carl JHones watches are crafted to meet exacting standards of Swiss watch precision and performance.
Every Carl JHones watch has only the highest quality materials and components. In addition, every watch leaves our factory in Switzerland in perfect running condition after undergoing stringent quality testing. 3 YEAR LIMITED WARRANTY:
Carl JHones will, within three (3) years from date of purchase, repair or replace (at Carl JHones option), the movement of your Carl JHones watch free of charge if such movement proves to be defective in material or workmanship under normal use. Original batteries are covered under the three (3) year limited warranty.
The finish on Carl JHones PVD-finished watches will be warranted for a period of three (3) years against flaking and peeling only; scratching/erosion due to normal wear and tear is not covered. The case and/or bracelet will be refinished or replaced (at Carl JHones option) should such finish prove to be defective in material or workmanship.
WARRANTY EXCLUSIONS: This warranty does not cover straps, bracelets, cases or crystals, nor does it cover damage arising from normal wear, scratches, accidents or misuse, or from any alteration, service or repair performed by any party other than Carl JHones Watch Company or one of its Authorized Service Centers.
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Generally, a watch should be serviced every three to four years. However, the time in between services depends on the model, climate, and the care of the watch by the owner.
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In order to preserve and prolong the lifetime of your watch we recommend the following:
Always send your watch to the Carl JHones Authorized Service Center for service
Avoid placing your watch in magnetic fields such as speakers, TV's, or refrigerators
Prevent direct contact with chemicals, or other abrasive agents such as detergents or perfumes
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Watch seals are generally designed to withstand only casual contact with water, such as splashes of water and rain. We also do not recommend you shower, enter steam rooms, or bathe while wearing your watch. Many agents, including steam, soap, mildew, salt water, perfume and chlorine can get into the watch, and if not cleaned immediately, the gaskets and seals can break down over time, allowing dust or moisture to penetrate the case and potentially damage the moving components of your watch.
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If your watch is a water-resistant model, then you can swim with it on. However, make sure that the crown (knob to set the time) is properly closed; otherwise water can penetrate the case through it. However, if your watch has a leather strap, we don't recommend that it be exposed to water, because it may get damaged.
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A watch may be made of a scratch-resistant material; although no material is truly scratch-proof. The following steps are recommended when handling your watch:
Wrap your watch in a soft cloth prior to placing it on any hard surface.
When possible, store your watch in the original box/case.
Avoid dropping the watch in a drawer or jewelry box, to prevent it from being scratched by coming in contact with other pieces of jewelry.
Avoid wearing your watch during high-risk activities, for example, when lifting or moving heavy objects or engaging in sports activities.
Avoid wearing your watch on the same wrist as another piece of jewelry. They could rub against and scratch each other.
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Clean your watch regularly by wiping it with a soft cloth dampened with fresh water, especially after exposure to seawater. To maintain water resistance, yearly maintenance is required. The gaskets and crown, which seal the case, are subject to wear and deterioration under normal use. These parts should be inspected and replaced, as needed each time the watch is opened for service, including battery changes.
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Battery life usually varies between three and five years depending on the type of watch, its dimensions and the amount of energy required by its various functions. For example, a watch whose chronograph is activated continually will have a higher energy consumption than a watch which only displays hours and minutes.